Store Policies/CITES

Jobfactory Music Store Statement on CITES convention regarding ROSEWOOD

This guitar contains Rosewood (Dalbergia Latifolia). Rosewood is now subject to new Import and Export regulations, as put forth in the recent CITES international convention.

After purchasing this guitar, Jobfactory Musicstore will then apply for the Re-Export Certificate needed from the Swiss CITES offices in Bern. Normally, this process will take less than a working week.

We will send the Re-Export certificate to the buyer, via Post Mail, or Email. The buyer must then send this Certificate to their countries CITES offices (simple google search will reveal this information) together with an IMPORT certificate which must also be acquired from local CITES offices. The application for IMPORT can be found on the local CITES website.

Jobfactory Musicstore will ship the guitar at the direction of the buyer. It is recommended to wait until the Import Certificate is received before shipping.

Jobfactory Musicstore is NOT responsible for any complications or problems of delivery with regards to CITES compliance once it leaves Switzerland.

If the guitar is returned due to non-compliance of the CITES protocalls, there may be a restocking fee.



  1. Return Policy
  2. Guitar Repairs Policy
  3. Rental Policy
  4. Trading Policy
  5. Electronic Repair Policy
  6. Gear Demonstration Policy


We believe that the BEGINNER  is the life-blood of the music industry. The beginner gets treated with special attention here when looking for his-her first instrument. The larger JobFactory AG company, dedicated to helping jobless young people get the training they need to enter the workforce, has shown its dedication to the youth of Basel, and the JFM continues this mission. We encourage parents when looking for their childrens first music making experiences to visit the JFM and talk with our staff.The PROFESSIONAL MUSICIAN, audiophile, and ‘gear junkie’ is revered and respected here as well. Our staff consists of professional musicians and gear fanatics, always looking to discuss new gear, live sound possibilities and recording techniques with their peers. Our INVENTORY is without compare here in Basel. We have designed the inventory with variety being the most important factor. Jazz players, metal, blues, indie, folk and classically minded players will all find something that speaks to them. Traditional styles, the strangely shaped, vintage and retro, modern, and contemporary are all represented. CUSTOMER SERVICE is our number one priority here. If we do not have what you want, we will order it for you! We will do the research, and find the exact right piece of gear for you. Typical Guitar Store ‘snobby’ attitude, is not welcome here. We have EXTENSIVE KNOWLEDGE here, but, we do NOT know everything! We are looking to extend our own knowledge as well as transferring it to the customer. We encourage customers to come to our store and relax, have a coffee and cake at our Take-away, and get to know our sales team. Lets talk about gear! Share your knowledge with us, as we need to learn too. We are never offended by the customer who is ‘just looking’. Guitars are meant to played. They are not merely things at which to be stared. We like to see a fine instrument in a persons hands, not on the wall. If you are a fan of FX PEDALS, then welcome to Paradise! We have, without doubt, the best pedal selection in Switzerland. Everything is available for the customer to test, from the basic clean-boost to multi effectors and synth generators. DRUMMERS are welcome here as well, and will find an extensive inventory of cymbals, skins, hardware and accessori










We look forward to your visit!

Your MusicStore Team:

David Max – Abteilungsleiter

Mark Elliot – Verkaüfer, Luthier, HauptLehrer Rockschool

Philip Bangerter- Guitarcare Leiter un HauptLuthier

Cyrill Messmer- Mitarbeiter

Benjamin Oertani- Lehrling

Sebastian Stocker- Lehrling